Frequently Asked Questions
Everything you need to know about your Moonhaven experience.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please note that sale items are final sale.
How do I find my correct size?
Each product page features a detailed size guide with measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna or Afterpay.
Are Moonhaven garments ethically made?
Yes, we prioritize ethical manufacturing. Our partner factories adhere to strict fair-labor standards and we use sustainable materials whenever possible to minimize our environmental footprint.
Can I track my order?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.